Clear Cut Media Group Fulfillment Policy
Effective Date: 01/01/2023
At Clear Cut Media Group, we provide real-time leads delivered exclusively via phone transfers and email form submissions. We are dedicated to ensuring a seamless and transparent fulfillment process. Please review the details below regarding how we handle lead delivery and support.
1. Service Confirmation
Once your purchase is complete, you will receive a confirmation email summarizing the following details:
- Type and quantity of leads purchased
- Total cost, including applicable taxes and fees
- Delivery method (call transfer or email form submission)
- Estimated delivery timeline
If you do not receive this confirmation, please contact us at admin@clearcutmediagroup.com for assistance.
2. Lead Delivery Process
- Delivery Methods:
- Call Transfers: Leads are delivered in real-time via direct phone transfer to the number provided by the buyer during the purchase process.
- Form Fill Leads: Leads are sent directly via email to the address provided at checkout.
- Delivery Timeframe: Lead delivery begins within 24 hours of purchase confirmation and continues as specified by the service agreement.
- Delivery Schedule: If applicable, lead transfers may be scheduled based on buyer preferences and operational hours.
3. Accuracy and Contact Information
- Phone Number and Email Accuracy: It is the buyer’s responsibility to ensure that the provided phone number and email address are accurate and active. We are not responsible for failed lead delivery due to incorrect or inactive contact information.
- Lead Quality: Our leads are verified for accuracy, but if there are any concerns about lead quality, please contact our support team for resolution.
4. Issues with Lead Delivery
In rare cases, lead delivery may be delayed or disrupted due to technical issues or high demand. We will notify you of any significant delays and provide updates. Common causes of delay may include:
- Technical issues with the call transfer or email system
- Network outages or external disruptions
If you experience any delays or disruptions, please contact our support team immediately.
5. Refunds and Adjustments
- Refunds or adjustments may be provided if there are verified issues with lead delivery or quality, as outlined in our Refund Policy.
- Requests for refunds or adjustments must be submitted within 7 days of the issue.
6. Support and Contact Information
If you have any questions or concerns about your lead delivery, please contact our support team:
- Email: admin@clearcutmediagroup.com
- Phone: +1 888-898-9868
- Customer Support Hours: M-F 8am – 5pm EST